Knock Knock! Where's my parcel?

While I have been a fan of Flipkart courtesy the drive for excellence to provide customer delight, I was always skeptical of other eCommerce sites. The online retail space is growing by leaps and bounds in the recent times much of which is due to the success of Flipkart. Due to the unavailability of certain items on their site, I was tempted to look elsewhere mainly because I had a travel journey lined up. So I went to eBay India’s site and bought the stuff. This is the news of 02^nd March 2012, when I also got a confirmation of the shipping of the item. On the 4^th of March 2012 (late in the night), I bought few other items from Flipkart. As anybody would easily guess, I received the items on 6^th March 2012, in the morning itself. Whereas the seller from eBay seems to have shipped the item through Speed post and the status of the parcel as on today is given below:

 

The item is still to be received by me. Point what I wanted to raise through this blog is the status of the high speed mail service that Indiapost is supposed to provide at least between two metro cities of the country is not working. In the sea of umpteen courier service providers, survival of Indiapost relies on the top class service that customers expect from them. Merely entering into other channels of business (selling Gold coins, Mutual Funds, etc) for raising profits would not be a long term solution unless they want to make these their main source of revenue. While Indiapost has made major changes in its way of working to keep up with the times and competition, at the end of the day we want timely delivery of items shipped through them.